SHIPPING

• Please email us if you have any questions or concerns.
• If you have NOT received a tracking number after 3 business days, please check your junk/spam then use the contact form to get in touch. Please include your full name and order number for faster service.

 No refunds.

• All sales are final
• No cancellations on already placed orders.
• No switching/swapping items on completed orders.
• Please take your time to enter your address and email correctly during checkout.

PREORDERS

  Orders that have preordered items will be shipped once the preorder item is available.  If there is a delay, for whatever reason, on any preorder item, we will notify you via email.

• Pre-orders will have a estimated ship by date.

RETURN AUTHORIZATIONS

  In the event that you receive an incorrect or a damaged item, please use the contact form to get in touch with us.

Effective Date: 6/20/2025
Business Name: Mama Sisi, LLC
Business Email: hello@mamasisi.com
Location: Michigan, USA

Mama Sisi, LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our products, services, and communications. By accessing or using our services, you agree to the terms outlined in this policy.

We collect the following types of personal information:

• Contact Information: Name, email address, shipping/billing address, and phone number.
   
• Account Information: If you register or sign up for updates, we may collect usernames, passwords, and preferences.
   
• Payment Information: Payment card details are collected and processed by our third-party payment processors.
   
• User Content: Any content, reviews, or images submitted by users may be stored and used to enhance our services.
  
   

If you sign up for an account, register to use our services, or sign up for emails or other updates, we may collect and store personal data including your name, contact details, preferences, and activity. This information helps us deliver customized content and manage your account securely.

We use your information to:

• Process and fulfill orders
   
• Communicate with you about your order, account, or updates
   
• Provide customer service
   
• Send promotional and marketing materials (you may opt out anytime)
   
• Improve our website, products, and services
  
   

If you RSVP for or attend a Mama Sisi event (virtual or in-person), we may collect additional contact and registration information. We may send emails, event invitations, promotional content, and updates. You can opt out by clicking “unsubscribe” at the bottom of our emails.

Any photos, reviews, comments, or messages you submit or post on our website or social media may be publicly visible. By submitting content, you grant Mama Sisi a non-exclusive, royalty-free license to use, display, and share it for promotional purposes.

We use secure third-party services (e.g., Shopify, Stripe, PayPal) to process transactions. We do not store full payment card numbers or CVV codes on our servers. 

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

We may share your information with:

• Service Providers: To help us operate our website and fulfill services (e.g., shipping, payment processing)
   
• Legal Compliance: If required by law or legal request
   
• Business Transfers: In case of a merger, acquisition, or asset sale
   

We do not sell or rent your personal information to third parties.

You can:

• Opt out of marketing communications
   
• Request access or correction of your personal data
   
• Request deletion of your data (where legally permitted)
   

To exercise these rights, contact us at: hello@mamasisi.com

We use industry-standard safeguards to protect your information, including SSL encryption and secure payment platforms. However, no method of transmission over the internet is 100% secure.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Please review it periodically.

If you have any questions or concerns about this Privacy Policy, contact us at:

Mama Sisi, LLC
Email: hello@mamasisi.com
Location: Michigan, United States